2 Year Limited Warranty

We will replace any product for manufacturing defects for products purchased from the Razer Store Only within 2 years from date of purchase

Should you have any problems with your Razer product or any difficulty in downloading or installing the driver, please click on the link below and submit a trouble ticket. To better assist you please be sure to note  the product you are having trouble with and an accurate description of your problem. You may also want to try your device in another computer without  installing any drivers. This will help determine if the problem is truly with the device and not your computer or a compatibility issue. Please let the support team know the results of your tests. The support staff will replay back to you in within one business day.

http://www.razersupport.com/index.php?_m=tickets&_a=submit

If you are a US or Canadian customer you may also contact us at 888) 697-2037. Phone support hours are 8:00am to 5:00pm PST/PDT. Monday through Friday, excluding major USA holidays.

Razer Returns & Refund Policy:

Our Returns and Refund Policy is limited to products purchased directly from our online Razer Store and the procedure for returns must be initiated within 30 days of the date of the receipt of the product on the terms herein. For information on returns & refunds for products bought from other retailers, please contact those retailers directly.

In order to qualify for a full refund of the purchase price of the product (less any charges for the initial shipping and handling of the product to you), you must contact the Razer Technical Support and obtain a Return Merchandise Authorization Number (RMA) within 30 days of your receipt of the said product and the product must be returned to Razer thereafter in its original packaging and condition. Please note that the RMA number must be noted on the outside of the returned product's package. You will be considered to have returned the said product to Razer if you have delivered the product to a carrier and have taken all necessary steps to ensure that the product is delivered to Razer, including paying all shipping charges in returning the product to Razer. We advise that you select a method of shipping that is traceable (eg. UPS, FedEx, USPS priority).

Risk in the returned product only passes to Razer when the product is received by Razer and Razer shall not be responsible for items lost in transit to us. You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 45 days of Razer’s receipt of the returned product. In the event that the procedure herein is not followed, Razer reserves the right to accept the return of the product on such terms that it may determine at its sole discretion.

Risk of Loss

All items purchased from Razerzone.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.